How to Reset Your Password

It seems like you can't read the news without hearing about cyber-security, hackers, identity theft, and so forth. Rest assured - Informz takes security seriously. Because of this, we want to make sure that you have a way to reset your password when you need to! Let's take a look.


Enter your username and click Forgot Your Password on the Informz Login page.

A new window opens to let you know that you’ll receive an email with a link to the password reset page.

Keep in mind that you need to enter your username (or email address) so that Informz can send you the reset email!

Once you receive the email, click the link to open the password reset page. Here, enter and confirm your new password. You must enter your new password in both fields, and they must match! Keep in mind that passwords must contain:

  • At least seven characters
  • One letter
  • One number
  • One special character (e.g. $, %, &, !, etc.)

When ready, click Reset Password. Informz validates that the fields match and displays a confirmation message.

Things to Consider

Below are some additional details to note:

  • Informz users who are already logged into their accounts can still change their passwords from the user dropdown list at the top of the page.
  • If users with the maintain child accounts privilege change a parent brand’s password, they’ll also change the child brand’s password. 

One and Done

Be aware that the hyperlink in the reset email only works once! If you need to reset your password again, simply follow the steps above, and you'll receive a new reset email.